Return & Exchange

You have 14 days after receiving your parcel to arrange a return or exchange an item. One DHL return label for returns from Germany and other EU countries is enclosed with your parcel. If you would like to make an exchange, please get in touch with our customer service by emailing [email protected] or calling us at +494041401030. 

Exchange is possible if the product you want is available in the correct size and colour. As soon as we receive the item you have returned, the replacement will be dispatched to you. Additional charges may apply. Please note that returns or exchanges can only be made for unworn, unwashed items in flawless condition. If an item is worn or damaged, Iris von Arnim GmbH is not obliged to take back or exchange the goods. Click here for the sample cancellation form.

Refund

The refund will be processed using the same payment method as the original purchase. Please note that it may take up to 14 days from the receipt of the return for the refund to be issued. Once we receive your return and complete the refund process, we will notify you via email. If you paid by credit card, the refund processing time will depend on your credit card provider, and the credit will appear on your next statement.

International returns

You have 14 days from the date you receive your parcel to arrange a return. 

To return your order, please get in touch with our Customer Service. Please let us know which items you would like to return. If there is no return label enclosed with your parcel, we will send you a return slip for your respective national postal company (DHL) or for our shipping service provider UPS, by e-mail. Please print out this form and use it to frank your parcel. You can drop off your return at a post office of DHL. If you have your return made by UPS, you can arrange a collection appointment or drop off your package at one of the UPS Mailbox Shops. The respective shipping service provider depends on your country of delivery. Please quote your order number with all enquiries. You can reach our customer service Monday to Friday from 9 am to 6 pm by e-mail at [email protected] or call us at +494041401030.

Return address:

Iris von Arnim GmbH

Robert-Koch-Straße 24

20249 Hamburg

Germany

Sample cancelation form

To Iris von Arnim GmbH 

Robert-Koch-Strasse 24 

20249 Hamburg 

Germany 

I/we (*) hereby revoke the contract concluded by me/us (*) 

for the purchase of the following goods (*)/the provision of the following service (*). 

goods (*)/the provision of the following service (*) 

Ordered on (*)/received on (*) 

Name of the consumer(s) 

Address of the consumer(s) 

Signature of consumer(s) (only in case of paper communication) 

Date   (*) Delete where inapplicable.   

All documents that may be helpful for the return are enclosed in your package. In the event of a return, a credit will be made to your account/card, and any losses due to currency fluctuations will not be refunded. If you have any questions about your return policy, please contact our customer service team: E-mail: [email protected] Phone: +49 40 41 40 10 30