Returns and Exchanges

You have 14 days after receiving your package to initiate a return or exchange.

Please note that returns are only accepted for unworn, unwashed, and flawless items with the original hangtags attached. If an item has been worn or damaged, Iris von Arnim GmbH is not obliged to accept the return or exchange. You can access the sample withdrawal form on the end of this page.

To initiate your return, please visit the Returns Portal and follow the instructions below:

Enter your order number and the email address associated with your order.

Indicate which item(s) you would like to return and the reason for return.

Print the return label and securely pack the items you wish to return in the original packaging.

Attach the return label to the outside of your package.

You can either have your package picked up by DHL Express or drop it off at any DHL Express service point within the country where it was originally delivered.

To find the nearest service point, visit https://locator.dhl.com, select your country, and enter your address or postal code.

You can arrange a pickup at the following link: https://mydhl.express.dhl/index/en.html

Parcels for which the customer’s identification (surname, first name, address, and tracking number) is not possible will not be accepted.

For returns from Germany a DHL return label is included in your package. If your package does not include a return label, you can create one here.

For returns from Austria, please create your return label here.

Refunds

The refund will be issued using the same payment method as your original purchase. Please note that it may take up to 14 days from the receipt of your return until the credit is processed. Once we have received your return and completed the refund, we will notify you by email.

If you paid by credit card, the time required for the refund to appear depends on your credit card provider. The credit will be visible on your next credit card statement.

For any further questions, please contact our customer service by email at service@irisvonarnim.com or by phone at +49-40-41401030.

Sample cancelation form

(If you wish to cancel the contract, please complete and send us this form).   

To Iris von Arnim GmbH 

Robert-Koch-Strasse 24 

20249 Hamburg 

Germany 

I/we (*) hereby revoke the contract concluded by me/us (*) 

for the purchase of the following goods (*)/the provision of the following service (*). 

goods (*)/the provision of the following service (*) 

Ordered on (*)/received on (*) 

Name of the consumer(s) 

Address of the consumer(s) 

Signature of consumer(s) (only in case of paper communication) 

Date   (*) Delete where inapplicable.   

All documents that may be helpful for the return are enclosed in your package. In the event of a return, a credit will be made to your account/card, and any losses due to currency fluctuations will not be refunded. If you have any questions about your return policy, please contact our customer service team: E-mail: service@irisvonarnim.com Phone: +49 40 41 40 10 30