Our Services
Free Returns
We offer complimentary returns on all purchases. If you wish to return or exchange an item, you have 14 days from the date of delivery.
Quality & Longevity
For 50 years, IRIS VON ARNIM has stood for timeless luxury, exceptional quality and the unique touch and feel of the finest cashmere. We create pieces designed to last, bringing our 'sweaters for life' philosophy to life.
Find in store
Found a piece you would like to see in person? Select “In-Store Availability” on the product page to check whether your preferred style is available at an IRIS VON ARNIM store. If the piece you are looking for is no longer available, our Customer Service team will be happy to assist you in finding it.
Personal Customer Service
Our Customer Service team is happy to provide personal assistance and support you with any questions or requests.
You can reach us Monday to Friday from 9am to 6pm CET by phone at +49 404140 1030, per WhatsApp or via e-mail at service@irisvonarnim.com.
Personal Shopping
Enjoy a more personal and effortless shopping experience with our Personal Shopping Service. Based on your individual style and preferences, we will curate a selection from the latest collection, advise you on how to combine new pieces with your existing wardrobe, and let you know as soon as an item you are looking for becomes available.
Contact Anne May by phone at +49 40 41401030 or by e-mail at anne.may@irisvonarnim.com, for personal style advice and to arrange an appointment.
Waitlist Service
If your preferred piece is currently unavailable, simply join the waitlist. We will notify you as soon as it becomes available again in your size.
Courier Service Hamburg
For orders within Hamburg, we offer personal delivery within one day. Please provide your phone number and preferred delivery time during checkout.